Refund policy

Return & Refund Policy

Last Updated: August 27, 2026

At MoldMerry, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, and order issues.

1. 30-Day Return Policy

We offer free returns within 30 days of delivery for eligible products.

To qualify for a return, the item should generally be:

Returned within 30 days after delivery;
In its original condition;
Unused or not materially altered;
Returned with its original packaging where reasonably possible; and
Accompanied by proof of purchase or your order information.

Please contact us before returning any product so our customer service team can provide the appropriate return instructions.

Do not send a return to our business address without first receiving return instructions from our support team.

2. How to Request a Return

To begin a return, contact:

support@moldmerry.online

Please provide:

Your full name;
Order number;
Email address used for your order;
The item you wish to return;
A brief explanation of the return request; and
Photographs when the product is damaged, defective, or incorrect.

Once your request has been reviewed, we will provide further instructions.

3. Free Returns

For eligible returns accepted under this policy, MoldMerry provides return shipping at no additional cost to the customer.

Products returned without authorization or outside the conditions of this policy may not qualify for a refund.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@moldmerry.online.

Include your order number and clear photographs showing the issue. We will review the information and determine an appropriate solution, which may include a replacement or refund.

5. Refunds

After an eligible return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

After a refund is issued, the time required for the funds to appear in your account depends on your bank, card issuer, payment provider, and applicable payment-processing timelines.

6. Original Shipping Charges

MoldMerry offers free worldwide shipping, so there is generally no original standard shipping charge to deduct from an eligible refund.

Any optional premium, expedited, or additional services, if separately purchased and expressly stated as non-refundable at checkout, may be treated differently where permitted by law.

7. Exchanges

If you would like a different product, please contact our customer service team. Depending on the circumstances, we may arrange an exchange or ask you to return the original item and place a new order.