Shipping policy

Shipping Policy

Last Updated: August 27, 2026

Thank you for shopping with MoldMerry. We aim to make delivery simple and transparent for customers around the world.

1. Free Worldwide Shipping

MoldMerry provides free standard shipping worldwide on eligible orders placed through our website.

There is no minimum purchase requirement for our standard free shipping unless otherwise stated during a specific promotion or at checkout.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery estimates begin after an order has been processed and dispatched, unless otherwise indicated during checkout.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

3. Order Processing

Orders are prepared for shipment after payment has been successfully authorized.

During periods of unusually high order volume, holidays, promotional events, or circumstances beyond our reasonable control, processing may take longer than usual.

4. International Orders

We ship to customers worldwide where delivery services are reasonably available.

International shipments may be subject to customs procedures, import regulations, taxes, duties, or other requirements imposed by the destination country.

Where such charges apply and are not expressly collected at checkout, they may be the responsibility of the recipient to the extent permitted by applicable law.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

Recipient name;
Street address;
Apartment or unit number, where applicable;
City;
State or province;
Postal or ZIP code;
Country; and
Contact information.

If you notice an error after submitting your order, contact us immediately at support@moldmerry.online.

We cannot guarantee address changes after an order has entered processing or shipment.

6. Tracking

When tracking information is available, it may be provided through your shipping confirmation or order information.

Tracking updates can sometimes take additional time to appear after a shipment has been handed to the carrier.

7. Delivery Delays

Although our normal estimated delivery time is 7–10 days, delays can occasionally occur because of:

Customs processing;
Carrier disruptions;
Severe weather;
Public holidays;
Incorrect or incomplete addresses;
Unforeseen transportation disruptions; or
Other circumstances outside our reasonable control.

If your shipment appears significantly delayed, please contact our support team so we can assist you.

8. Lost Packages

If tracking information indicates an unusual delay or you believe your package has been lost, contact us at support@moldmerry.online with your order number.

We will review the available shipping information and work toward an appropriate resolution.

9. Damaged Packages

If your order arrives damaged, please photograph the packaging and affected product and contact us as soon as reasonably possible.

Our support team will review your request in accordance with our Return & Refund Policy.

10. Multiple Shipments

In certain circumstances, an order containing multiple products may arrive in separate packages. When this happens, you will not be charged additional standard shipping fees solely because the order was divided into multiple shipments.